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We handle directly all reports/complaints concerning the services we deliver directly, and forward those concerning other airport services to the relevant provider.
We guarantee a reply within 30 days, but only to comments without offensive language and bearing the sender’s name, address and signature. For more complex issues, a longer reply period may be necessary; in these cases, we will send you an initial acknowledgement within 30 days.
Complaints related to prolonged delays, flight cancellations or denied boarding must be sent to the airline that issued the ticket, and a copy of it to ENAC – Italian Civil Aviation Authority (for more details, see the “Charter of Air Passengers’ Rights” also available on www. enac.gov.it).