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As part of its campaign “Your passenger rights at hand”, the European Commission has set up a dedicated section on its website at, which provides passengers with information on their rights concerning:


  • People with disabilities and people with reduced mobility
  • Denied boarding
  • Cancellation
  • Long delays
  • Lost luggage
  • Identity of the airline
  • Package holidays
  • Price transparency

There is also a “Europe Direct” phone line, an information service for citizens set up by the European Commission, accessible from anywhere in the EU through a single free phone number: 00800 67 89 10 11. The service is available on weekdays from 9.00 a.m. to 6.00 p.m. (CET - Central European Time). The service can also be contacted online through the EUROPA server, at

Ond website you can download Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.


Charter of Air Passengers’ Rights


At a national level ENAC has issued a “Charter of Air Passengers’ Rights”, available in the most frequented areas of the passenger terminal, from the local ENAC office and on website In the “Info in English” section of you will also find a courtesy English version of the Charter “A quick guide to air passenger rights when travelling by air” for online consultation or downloading in pdf format.

A Braille version of the Charter is available in the Sala Amica (PRM dedicated lounge).